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Customer Support

Customer Support Executive

Be one of the first people a trader speaks to when they need help — answering questions about account types, trading rules, platform access, payments, account status and payouts through live chat, email and support tickets.

All roles
  • Customer Support
  • Pakistan
  • Full time
  • On site, shift based
  • 4 to 6 openings

What you would do

  • Respond to live chat, email and support tickets within the agreed service targets.
  • Explain FundedRight account types, evaluation stages, drawdown limits, payout timing and other published rules accurately.
  • Help customers resolve login, account activation and basic platform access problems.
  • Answer payment and payout status questions using information available in approved systems.
  • Identify when a case requires KYC, trading analysis, payments or platform support and escalate it with complete notes.
  • Avoid making promises or decisions that fall outside the support team's authority.
  • Record the customer's issue, action taken and outcome in the helpdesk.
  • Use approved templates as a starting point while adapting the answer to the customer's actual question.
  • Maintain a calm and professional tone during complaints or difficult conversations.
  • Report recurring questions, unclear rules and technical problems so they can be fixed at source.
  • Keep product and rule knowledge current as FundedRight introduces changes.

What we are looking for

  • Excellent written English and confident spoken English.
  • Fluent Urdu. Hindi communication is useful but not required.
  • A basic understanding of Forex and CFD trading, including lots, leverage, margin, drawdown, stop loss and profit.
  • Clear written communication and the ability to explain a rule without copying irrelevant information.
  • Good judgement about when to solve a case and when to escalate it.
  • Patience, reliability and the ability to remain professional with frustrated customers.
  • Comfort using live chat, email, a helpdesk and web based administration systems.
  • Previous experience in customer service, fintech, brokerage, crypto or a prop firm is preferred.

What will help you stand out

  • Experience supporting traders through live chat.
  • Practical knowledge of Match-Trader, MT5 or another trading platform.
  • Experience handling payment, payout or account access queries.
  • Examples of explaining a complicated rule in simple language.

How the process works

  1. 1Application and CV review.
  2. 2Twenty minute screening call in English and Urdu.
  3. 3Short written exercise with sample live chat and email questions.
  4. 4Final interview focused on judgement, trading knowledge and shift availability.
  5. 5Offer and reference checks where required.

Why join FundedRight

You will help define the standard of customer support from the beginning. Strong performers can take on specialist work in quality checking, training, platform support or customer operations as the team grows.

How to apply

Email us with the role in the subject line. Tell us what you have built or done that is closest to this, and link to it if you can.

Apply for Customer Support Executive

The capital is ready. The rest is on you.

Prove your edge on an evaluation. You keep at least 75% of what you make.

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